Privacy Policy

Effective date: December 15th, 2025

Res-Care, Inc., d/b/a BrightSpring Health Services, and its subsidiaries and affiliates, including Amerita Specialty Infusion Services (collectively “Company” or “We”), respect your privacy and are committed to protecting it through our compliance with this website privacy policy (“Privacy Policy”). This Privacy Policy describes how we collect Personal Information (defined below) and data during users’ of our Services (“you”) interactions with the services provided by Company in the United States. Specifically, this Privacy Policy describes how we collect, use, and disclose your Personal Information when you:

By using the Services, you consent to this Privacy Notice and agree that we may collect, use, retain, share, transfer, and otherwise process your Personal Information as described in this Privacy Policy.

This Privacy Policy is subject to our Terms of Use, which is available via a link on the bottom of the homepages of our websites. This Privacy Policy also provides information about your rights and how you can contact us to exercise those rights or ask questions about the manner in which we have handled your information.

Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, maintain, protect, disclose, or otherwise handle your information on the Website. By visiting our Websites, you are consenting to our collection, use, and disclosure of your information as described in this Privacy Policy. From time to time, we may modify this Privacy Policy in our sole discretion by posting a revised policy on the Websites. We will post a notice on the homepage of our Websites to notify visitors of any material change to this Privacy Policy. You are expected to check this page each time you visit any of the Websites so you are aware of any changes, as they are binding on you.

Information to which this Privacy Policy Applies

When providing our Services, Company may collect data, including Personal Information, about you. “Personal Information” means information that can reasonably be linked to a particular individual or household or as otherwise defined by applicable data protection laws. The Personal Information we may collect depends on your level of engagement with the Services.

HOW WE COLLECT INFORMATION

We may collect Personal Information from a variety of sources, including directly from you and your interactions with our Services. We may also obtain information about you from other sources, including through third-party services.

TYPES OF PERSONAL INFORMATION WE MAY COLLECT:

Identifiers. We may collect identifiers when you voluntarily provide them to us. These include:

Technical Information. We collect technical-related Personal Information when you use the Websites or our Services, including:

Payment Information. Payment information via credit card is collected by our contracted distributors. BrightSpring does not collect or store credit or debit card payment information. We may collect ACH information when you provide it to us.

How We Collect Information

We collect this information in the following ways:

Information That You Provide Voluntarily

We may collect PII information which you submit voluntarily to us. We collect this information directly from you when you provide it to us, such as, for example, when you provide the information:

Site Cookie and Other Tracking Technology Usage & Policy

We may use first party and third-party cookies on our Websites. “First party cookies” are deployed by us, and “third party cookies” are deployed by our third-party partners.  Use of our Websites could generate the following types of cookies:

Cookies stay on your device for different periods of time depending on the type of cookie that is placed. These include:

Pixel Tracking. In addition to using cookies, the Websites may employ “pixel tracking,” such as LinkedIn Insight Tag, a common process which may be used in connection with advertisements on other websites. Pixel tracking involves the use of pixel tags that are not visible to the user and consist of a few lines of computer code. Pixel tracking measures the effectiveness of advertisements and compiles aggregate and specific usage statistics. A “pixel tag” is an invisible tag placed on certain pages of the Websites that is used to track an individual user’s activity. We may access these pixel tags to identify activity and interests that may allow us to better match our Services with your interests and needs. For example, if you visit our Websites from an advertisement on a third-party site or service, the pixel tag will allow the advertiser to track that its advertisement brought you to the Websites. If you use our Websites, and we link you to a third party’s site or services, we also may be able to determine that you were sent to and/or transacted with the third-party’s site or services. This data is collected for use in our marketing, research, and other activities.

Google Analytics. We use, and/or some of our third-party service providers may use, Google Analytics or other analytics services to help us understand the use of our Websites. Google Analytics is a web analysis service provided by Google. Google utilizes data it collects to track and examine the use of our Websites and to prepare reports on the activities occurring on the Websites, and share them with other Google services. Google may use the Personal Information collected to contextualize and personalize the ads of its own advertising network. The Personal Information collected and processed may include cookies, usage data, and other internet information.

Global Privacy Control

Certain U.S. state residents may opt out of tracking technologies by broadcasting an opt-out preference signal, such as the Global Privacy Control (“GPC”) (on the browsers and/or browser extensions that support such a signal). To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use. If this signal is employed while visiting our website, we will stop data sharing immediately.

HOW WE USE PERSONAL INFORMATION

We do not sell visitors’ PII. We may use and/or disclose PII we collect about you as follows:

BrightSpring may use Personal Information for a variety of purposes, including:

We may use the anonymized information we collect through cookies (e.g., anonymized web browser, operating systems, pages visited) to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

SHARING OR DISCLOSURE OF PERSONAL INFORMATION

We may share or disclose your Personal Information in the following ways and circumstances:

 

DATA SECURITY AND RETENTION

We have implemented physical, technical, and administrative safeguards to protect the security of the PII that you submit to us through our Websites from accidental loss and unauthorized access, use, alteration, and disclosure. We will only retain PII for the length of time necessary to fulfill the purpose for which the PII was submitted or longer, if required by law. BrightSpring uses several criteria to determine how long we should keep categories of Personal Information. We may retain your Personal Information for the time period reasonably necessary to achieve the business purposes outlined in this Privacy Notice to the extent permitted by applicable law. BrightSpring is under no obligation to monitor or delete information uploaded to our Services by you or other users beyond the scope required by applicable laws.

Please understand that residual copies of Personal Information can be stored in locations or formats that make complete erasure extremely difficult. The best way to ensure you control your information is to give us only the Personal Information that you are completely comfortable sharing with us.

 

BrightSpring takes reasonable steps to secure your Personal Information. We maintain physical, electronic, and procedural safeguards to ensure that any Personal Information maintained is stored and processed responsibly. However, no internet transmission is ever fully secure, and we cannot guarantee that information transmitted via our Services will always remain confidential.

The security of the information we collect about you also depends on you. For example you are responsible for keeping any passwords related to all of these Websites confidential. The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your PII when it is being transmitted to the Websites. Any information which you transmit to the Websites is at your own risk. We are not responsible for circumvention of any privacy setting or security measures contained on the Websites.

MINORS UNDER THE AGE OF 18

These Websites are not intended for minors under 18 years of age. No one under age 18 may provide any personal information on the Websites. We do not knowingly collect personal information from minors under 18 years of age. If you are under 18 years of age, do not use or provide any information on the Websites or on or through any of the features on the Websites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name. If we learn that we have collected or received personal information from a child less than 18 years of age without verification of parental consent, we will delete that information. If you believe that we might have any information from or about a child less than 18 years of age, please contact our Chief Compliance Officer as follows:

Chief Compliance Officer
BrightSpring Health Services
805 N. Whittington Parkway
Louisville, Kentucky 40222
[email protected]
(502) 630-7431

YOUR PRIVACY RIGHTS

Rights under U.S. State Laws. Certain states in the U.S., including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (or will in the future provide) their state residents with rights related to their Personal Information.  Some such rights apply generally, but certain of such rights will only apply to a limited set of individuals or in limited circumstances, depending on a person’s jurisdiction of residence. To the extent that these laws apply, you may exercise the following rights:

To exercise any privacy rights to which you are entitled under applicable law, contact us using the contact information provided within this Privacy Notice.

Appeal. If we deny your request relating to your Personal Information, you may have the right to request an appeal of our decision, depending on your state of residence. To initiate an appeal, follow the instructions provided in the communication denying your request, or contact us using the contact information provided in this Privacy Notice.

Non-Discrimination. You may have the right not to experience discrimination by us for exercising the rights listed in this section, depending on your state of residence. What we mean by discrimination is denying you access to our Services or limiting the quality of our Services.

Email communications. You may control how you receive certain types of email communications by unsubscribing within the body of the communication. Note that some messages are required, including Service-related messages such as transaction confirmation messages, legal notices, or updates to which you may not opt-out.

Rights Under EU, Swiss, and UK Law. Those residing in the EU, UK, and Switzerland may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. Consistent with these laws, we give you options to access, edit, or remove certain information, as well as choices about how we contact you. Although some of these rights apply generally, certain rights will only apply to limited individuals or circumstances.

To the extent that these laws apply, you may exercise the following rights:

We generally process Personal Information of those residing in the European Union on the legal basis of our legitimate interests in performing the function or service you requested. Where appropriate, we may rely on alternate legal bases, such as your consent to certain types of processing. Where we process your Personal Information on the basis of consent, we will clearly obtain your opt-in consent.

CANADIAN PRIVACY RIGHTS

Pursuant to the Personal Information Protection and Electronic Documents Act, Canadian visitors to our Websites may also request an accounting of the third parties to whom personal information about them has been disclosed and the uses that have been made of their information.

LINKS TO THIRD-PARTY WEBSITES

This Privacy Notice applies only to our Services. Our Services may contain links to third party services including those that permit online transactions. We have no control over the privacy practices or the content of any of our business partners, advertisers, sponsors, or other third parties we link to from our Services. BrightSpring does not endorse, approve, or certify these other services, and we do not guarantee the accuracy, completeness, efficacy, or timeliness of the information contained on those services. You should check the applicable Privacy Notice of the applicable third-party service provider when linking to other services.

We seek to protect the integrity of our site and welcome any feedback about the third-party website links included on our Websites. You may provide such feedback via the Contact Us link on the homepages of our Websites.

HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA)

To the extent that any of the information we collect on our Websites constitutes Protected Health Information (“PHI”) under HIPAA, we will comply with the requirements of HIPAA and its implementing regulations. Please see our Notice of Privacy Practices for further information. The Notice of Privacy Practices will apply with respect to the use and disclosure of PHI to the extent that there is a difference between this Privacy Policy and our Notice of Privacy Practices.

CHANGES TO PRIVACY POLICY

We may update or change this Privacy Policy from time to time. We will post the changes on our Services and will indicate the effective date. Your continued use of Services after the changes are effective constitutes your acceptance of the Privacy Policy as so updated.

QUESTIONS, COMMENTS AND/OR COMPLAINTS CONCERNING OUR PRIVACY POLICY AND PRACTICES; AND ACCESS TO AND CORRECTION OF PII

If you have any questions, comments, or complaints regarding the Company’s Privacy Policy, or would like to request access to, correction of, or deletion of any PII that you have provided to us, please contact us as follows. We may not accommodate a request to change or delete information if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.

Chief Compliance Officer
BrightSpring Health Services
805 N. Whittington Parkway
Louisville, Kentucky 40222
[email protected]
(502) 630-7431

 

Tracy James

Tracy James
Vice President, Marketing

Tracy James is a results-oriented and data-driven marketing professional who is responsible for the development of robust marketing strategies to drive positive script growth, increase patient engagement, and expand our digital marketing presence.


Tracy has over 20 years of strategic marketing, branding & product positioning knowledge within the pharmacy, healthcare, retail, and consumer packaged goods industries.


Tracy has also held agency roles working on brands such as Rite Aid, General Nutrition Centers, and GlaxoSmithKline, and most recently, led marketing efforts for Giant Eagle Pharmacy.


Tracy holds a Bachelor of Science in Business Administration with a concentration in Marketing and Management from Slippery Rock University in Pennsylvania.

Ryan Fluharty

Ryan Fluharty
Vice President, Enterprise Optimization

Ryan Fluharty is responsible for driving transformation and optimization within the Amerita Revenue Cycle function. This includes full ownership of Billing, Cash Applications, 3rd Party Payer and Patient Collections, Audits, Training, Quality, and Data Enablement.


Ryan joined Amerita with more than 10 years of operations, technology, and analytics leadership experience. He comes with a track record of driving transformation across multiple disciplines, resulting in multi-million dollar cost savings along with multi-million dollar revenue growth.


He has served in multiple senior level roles leading client services, vendor management, call center and pharmacy operations, workforce management, technology enablement, sales enablement, and reporting & analytics with RxCrossroads, McKesson, and A Place For Mom.


Ryan holds a Bachelor of Business Administration, with a focus on Healthcare and is a Lean Six Sigma Green Belt.

Ariel Zlicha

Ariel Zlicha, PharmD, CSP
Vice President of Operations

Ariel Zlicha joins the Executive Team at Amerita as Vice President of Pharmacy Operations, where he will be responsible for the overall operations of Amerita’s 34 pharmacy locations.

Prior to stepping into this role, Ariel served as Director of Pharmacy Operations for Amerita. In this role he was responsible for the overall operational leadership of the nursing teams with a focus on standardizing processes and improving productivity, while maintaining a high level of patient care. Before coming to Amerita, Ariel held director level roles in various pharmacy practice settings including retail, hospice, and oncology. He brings over 12 years of pharmacy experience with a focus on operational optimization.

Ariel holds a Bachelor of Science in Chemistry from Stony Brook University and a Doctor of Pharmacy (PharmD) from Nova Southeastern University. Ariel is board certified in specialty pharmacy (CSP) and is licensed to practice pharmacy in over 30 states.

Richard Gentleman
Senior Vice President of Payor Relations

Rich Gentleman has extensive experience in healthcare leadership. With over 30 years of experience, he has led national contracting teams and developed strategic partnerships with payors to enhance patient access to high-quality care at companies such as Aetna.

Known for his thought-provoking insights and goal-driven mindset, Rich excels at breaking down silos and aligning stakeholders to achieve shared objectives. He is adept at balancing competing priorities while advocating for patients, providers, and partners. His ability to ask impactful questions sparks innovation and propels operational progress, earning him respect from colleagues and industry peers. Rich’s leadership strengthens Amerita’s payor relationships, ensuring sustainable growth and enhanced patient outcomes. His energetic leadership, strategic vision, and commitment to excellence makes him a cornerstone of Amerita’s Executive Team and has expanded Amerita’s national scope with payors as a trusted industry home infusion leader.

As a graduate of the University of Scranton with a master’s in health administration, Rich combines academic rigor with deep industry expertise to navigate the evolving healthcare landscape.

Steven Abbate
Steven Abbate
Senior Vice President, Sales

Steven has over 30 years of infusion and specialty pharmacy experience and is responsible for leading the hospital and physician sales team. His leadership highlights include results-driven revenue growth year-over-year, along with operational and employee development.

He joined the team in 2022 after serving as Senior VP of Growth at Amedisys Home Health and Hospice. Steven also spent more than 17 years at CVS Health Coram where he began as the Vice President of Sales in the Southeast Region and worked his way to become the Vice President of Sales.

Steven holds a B.S. in Business/Marketing from Florida State University, Tallahassee, Florida.
Alex Katen
Alex Katen
Chief Financial Officer

Alex Katen has been in the pharmacy industry for over 21 years and brings extensive finance, accounting, payor contracting, procurement, inventory management, and revenue cycle management experience to Amerita.

He has served as the Chief Financial Officer for AllianceRx Walgreens Pharmacy, a specialty and home delivery pharmacy wholly owned by Walgreens, where he was responsible for all finance, accounting, inventory management, and revenue cycle management functions with demonstrated success in value optimization and continuous improvement. He has also held various Finance roles, including VP of Finance, with Walgreens, Liberty Medical Supply Pharmacy, Akamai Technologies, and First Union Securities.

Alex successfully passed the Certified Public Accounting examination and in 1999 was awarded his CPA license in Florida. He earned a Master of Science in Accountancy from Wake Forest University and a Bachelor of Science in Business Administration from the University of North Carolina.